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Residents

Overview

Now that you've moved in, you might have some questions. This is where you will find some answers!

What about Rent? Click on the Pay Rent Online tab, sign in, and your monthly payment will be quick and easy.

Need Maintenance? Just click on the Maintenance Requests tab and send an online request; we will get back to you with some solutions.

For answers to many of your questions about the building amenities, or parking, or rules and regulations, please click on the links below for forms and information.

Submit a Maintenance Request

If you are in danger, call 911 and follow their instructions. The Charleston Police and Fire Departments are exceptional in every way.

Maintenance falls into two categories: Standard and Emergency

Standard Maintenance Requests are the day-to-day issues involved in living in a world where things break: Appliances misbehaving, lights burning out, the thermostat failing to cooperate, locking yourself out of your apartment… the kind of thing where you say, “I need to get this fixed.” As such, Standard Maintenance Requests will be addressed during regular working hours.

Emergency Maintenance Requests, however, are reserved for when you say to yourself, “Aaaaargh! This is a dangerous situation!” This would include issues like bursting water pipes, the smell of natural gas, electrical sparking, sewage back-up, complete loss of power, and fire. Emergency Maintenance Requests will be addressed 24/7/365 by calling (843) 722-4011.

Please Note: Because everyone on our Maintenance Team is trained, licensed, and bonded, calling them in after-hours is extremely expensive. Residents who call for non-emergency assistance will—if the Maintenance Team responds and finds it to be a non-emergency—be charged a $100 fee to help defray the costs of the service call.

Also, please know the loss of air conditioning is considered an emergency if the outside temperature is above 85 degrees. The same holds true for heating if the temperature is below 45 degrees.

Log In

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don't have an account?

It's easy! Just let us know you want to pay your rent online and we'll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Residents login page.

Log In

Benefits

Once you've signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.